Certification | Contact Center Training & Consulting

We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners to successfully handle the challenges of current and future Contact Center.

At this moment, in Indonesia, 168Solution supporting the CCIC endorsed by ContactCenterWorld certification. ContactCenterWorld Best Practice is the most advanced certification released by ContactCenterWorld and are being developed to equip all personnels contact center based on their specific role. The role including various Contact Center function such as Frontliners, Escalation team, Operational aspect, Quality Monitoring, Management aspect and social media. Most updated one is we are also supporting the digital platform technology contact center.

For further information, please do email us contact.us@168solution.com or contact us to +62217293311 or +62 83898888168

Initially it was difficult for me to find a call center training servce that does not only present theories but can also train by giving real applicable operation examples and cases, especially in the fast-paced telecommunication industry.

All that changed when I met Grace and her team at 168Solution.

With her years of hands-on experience in managing contact centers in the telecommunication industry, all the challenges are answered with practical solutions.

During her training sessions, in addition to call center knowledge, practical tips and solutions to increase operational effectiveness and efficiency were also presented.

Grace really adds value on training topics by using real examples on how one parameter affects others, and on how they ultimately affect customer satisfaction.

At 168Solution's training sessions, Operations, People, Systems, Strategies are seamlessly and clearly presented.

Thank you 168Solution, and my best wishes for continuous success.

SB. Diah Pudjiastuti, Head of Customer Operations HCPT