Contact Center Indonesia Certification for Operation Manager (CCIC OM) is design to provide insight to participant about the art and science of contact center management. This training empower personnel in organizations/company to raise their capacity, skill, knowledge and expertise how to run their contact center services in nowadays digital platform and multichannel service. Also increasing customer demand and complex behavior becoming key challenges. CCIC affiliated with ContactCenterWorld provide Operation Manager role with specific competency and equip with knowledge to optimize their ability to achieve the satisfied of customers through contact center services and becoming a role model in the contact center ‘industry’ world.

 Overview

Provide basic platform of best practice Contact Center Services. That's why this session and certification series will help you understand to manage the contact center services and run them in a high performance.

 Training Objective

• To equip Operations Manager on how to manage the Best Practice Contact Center Services.
• To equip Operations Manager with knowledge on how to run the contact center, provide service excellence and manage the operational of multimedia environment.

Learning Materials

• Contact Center Introduction
• Contact Center Strategic Alignment
• Contact Center Organization
• Performance Management
• Managing Contact Center Operation
• Contact Center Improvement & DRP
• Managing People in Contact Center
• Contact Center Technology
• Contact Center Facilities

 Should Attend

• Mid managerial of contact center (manager, supervisor and/or team leader)
• Support function is appropriate for any professional participating in the management, supervision, or execution of contact center operations or services

Implementation

• Date  : 3 Days Training 
• Time : 09:00 – 17:00 WIB

For further information and investment fee, please contact:
Karentisca/Sugi Yanti
Contact: +6221 729 3311 or +62 83898888 168 (SMS/WhatsApp)
Email: public.class@168solution.com

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