The Australia Indonesia Partnership for Economic Governance (AIPEG) is an AusAID-funded project assisting Indonesia to undertake important economic and financial policy reforms. One of the initiatives is Consultancy Opportunity on Taxation Reformation in Indonesia.

The tight selection process take place in mid of Year 2010 on locating few proposals  from consultants for an assignment to assist the Directorate General of Taxation (DGT) Call Centers.  The Panel and selection process completed in October Year 2010 appointed 168Solution as the Awarded Consultant to conduct the assignment.

168Solution is a Brand for PT SATU ENAM DELAPAN SOLUSI an Indonesian leading expertise in providing Contact Center Training, Consulting and Mystery Shopping. The Tagline of 'Expertise, Experience and Excellence' has been proven with local and international foot print.

The Resources of 168 Solution are well known for their expertise specific in Contact Center knowledge, hands-on experience in managing Contact Center and provide excellence support for their clients with specific Coaching Program to ensure the Consulting Recommendations are implement and directly bring result to business impact.

Beside expertise and experience, the Team also equip with worldwide certifications in proofing their credentials including the Contact Center Indonesia Certifications. Some of the Clients that 168Solution help and work with are HALO BCA, Vads Celcom of Telkom Malaysia and various organizations ranging from Telecommunication, Cellular Telecommunciation, Banking, Insurance, Multi Finance and Transportation/Logistics.