As a call center manager, one of the most important parts of your job is providing feedback. Regular feedback helps agents improve their performance, stay on track to meet their goals and ensure that basic business outcomes are met.However, a lot of feedback advice or training programs often center around constructive or negative feedback. We often forget that providing positive feedback is just as important and needs its own focus.Scott Halford, author of Be a Shortcut: The Secret Fast Track...

Real-time data for customer service has the power to customize, prioritize, and synthesize the needs of your customers. Gone are the days when customer service data is simply logged by agents to be compiled and reviewed later by managers and analysts. Rather than using such data after the fact, agents now have access to real-time data for customer service in order to provide the best possible customer care.Here are 9 ways you can use real-time data to improve customer service.Monitor...

Social media is a more direct and personal way for your brand to connect with customers. However, customer service on social media has also become an outlet for clients to tune into when their issues are not being addressed or dealt with effectively through other channels.Because of the nature of social media being such a public and open space, for the sake of your business and brand reputation, it’s best that every customers’ cry for help be solved as soon as possible Below, we...

Definisi Digital MarketingPemasaran digital atau digital marketing adalah istilah umum untuk pemasaran bertarget, terukur, dan interaktif dari produk atau jasa menggunakan teknologi digital untuk mencapai, mengubah, mengarah ke pelanggan dan mempertahankan mereka.Tujuan utamanya adalah untuk mempromosikan merek, membangun preferensi dan meningkatkan penjualan melalui berbagai pemasaran digital teknik. Hal ini diwujudkan oleh pilihan yang luas dari layanan, produk dan pemasaran merek taktik,...

Most communications departments can attest to the reality that they are stretched for resources and team members wear multiple hats — the result being that social media is often placed at the bottom of the priority list.While simply getting your voice out there is a good first step — especially if you’re short on time and resources — you want to make sure that everything you are posting on social media is worth the effort you are putting into it. As you consider how...