Professional in the Indonesian contact center industry with 20 years of experience setting up and managing in-house and outsourced contact centers. The industries ranging from banking to telecommunication in Indonesia, our team members are internationally certified with local practical knowledge credited with a list of successful projects with clients in various industries. All with highly qualified contact center experience.
10 years proven successful professional experience in Contact Center for Inbound and Outbound, Voice, Email and alternate media Channels with Core expertise on Processes and Operations Management with local Contact Center Knowledge
Public Training is in-depth training deliver by 168Solution as a specialized Contact Center Training and Consulting resources.
Contact Center exists because there is on going demand for services and interaction to meet those demands.
we can help you to measure Customer Satisfaction Survey, Employee Satisfaction Survey or conduct Mystery Shopping.
We provide international Certification in relation to providing superior service and has equipped Professional Contact Center Practitioners
